RETURNS POLICY

Returns Policy

For your convenience, KEEN Footwear offers our customers the option to return certain products within 14 days of purchase. Certain products are non-returnable (including, but not limited to, “Final Sale” items). “Final Sale Items” include sale items, bags, socks, footwear, bottles, collaborative footwear releases.

Return shipping cost will be borne on customer.

  • Refund amount will be credited once item is received.

  • Refund is only eligible on purchases made on keenfootwear.sg.

  • Refund only applicable to change of sizes. No changing of Models/Styles, unless due to Out-of-stock.

  • Once your request has been authorised, you can proceed to return the item(s) back to us either in person or by a traceable mode of postage.

  • Refund items should not be damaged, worn or used and should be return with its original and complete packaging. For any damage packaging, customers to borne SGD20.00 or be refused for refund. 

  • Refund must be done within 14 days of delivery received date.

  • All return shipping charges will be borne by the customer. KEEN Footwear will not be responsible for any fees incurred for facilitate the exchange.

  • Certain products are non-returnable (including, but not limited to, “Final Sale” items). “Final Sale Items” include sale items, bags, socks, footwear, bottles, collaborative footwear releases.

  • KEEN Footwear Singapore/Malaysia has the rights to reject any refunds due to damaged packaging, product etc. 

Exchange Policy

At KEEN, we take pride in delivering high-quality footwear designed for your comfort and performance. To ensure clarity and consistency in our processes, we have established the following non-exchange policy for all online purchases:

Policy Details:

  1. No Exchanges Allowed:
    We do not offer direct exchanges for any footwear purchased through our online store. If you wish to obtain a different size, color, or style, you will need to return the original item (if eligible) and place a new order.

  2. Returns Policy: Items can only be returned if they meet the criteria outlined in our Returns Policy, which includes:

      • The product is unworn and in its original packaging.
      • The return is initiated within the specified return period (14 days of delivery received date.)
    • Refunds for eligible returns will be processed to the original payment method.

     

 

    Defective Products

    Any KEEN product purchased on keenfootwear.sg; that is delivered defective may be sent back to us for a replacement if the product is available, this includes any factory flaws (Loose stitching etc) KEEN does not accept any worn or damaged products as returns.

    If you still require assistance with an issue not addressed, please email info@keenfootwear.sg.