RETURN AND EXCHANGE

Return Policy

For your convenience, KEEN Footwear offers our customers the option to return certain products within 7 days of purchase. Certain products are non-returnable (including, but not limited to, “Final Sale” items). “Final Sale Items” include sale items, bags, socks, footwear, bottles, collaborative footwear releases.

All items purchased from KEEN Footwear must be returned with a valid receipt; in a perfect, unused condition, complete with any box or packaging. Return shipping cost will be borne on customer.

  • All returned items must be new and unused, and with original labels attached, along with all receipts.
  • Please do not apply the postage label directly to the product packaging and ensure the items are packaged securely and suitably for transit.
  • Items packaged in a box (e.g. footwear) must be returned in an outer box or bag for protection.
  • When you’re arranging to return an item, we strongly recommend that you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost/damaged in transit.

  • Refund amount will be credited once item is received.

Exchange Policy

If you would like to exchange your item(s) kindly email to info@keenfootwear.sg with the subject: EXCHANGE 

  • Online merchandise cannot be exchanged at any KEEN's authorised retailer stores.
  • Exchange is only eligible on purchases made on keenfootwear.sg.
  • Exchanges only applicable to change of sizes. No changing of Models/Styles, unless due to Out-of-stock. 
  • Once your request has been authorised, you can proceed to return the item(s) back to us either in person or by a traceable mode of postage.
  • Exchange items should not be damaged, worn or used and should be return with its original and complete packaging.
  • Exchange must be done within 7 days of original order date.
  • Exchange is subject to availability of stocks on hand.
  • Initial exchange is final and can not be exchange (Entitled to 1 exchange)
  • All return shipping charges will be borne by the customer. KEEN Footwear will not be responsible for any fees incurred for facilitate the exchange.
  • Certain products are non-returnable (including, but not limited to, “Final Sale” items). “Final Sale Items” include sale items, bags, socks, footwear, bottles, collaborative footwear releases.

    Defective Products

    Any KEEN product purchased on keenfootwear.sg; that is delivered defective may be sent back to us for a replacement if the product is available, this includes any factory flaws (i.e. broken strap, torn heel tab or loose stitching after a few wears). KEEN does not accept any worn or damaged products as returns.

    If you still require assistance with an issue not addressed, please email info@keenfootwear.sg.

    Delivery Address

    KEEN FOOTWEAR SINGAPORE

    37 Tannery Lane
    Tannery House #06-02
    Singapore 347790