RETURN AND EXCHANGE
Return Policy
For your convenience, KEEN offers our customers the option to return certain products within 14 days of purchase. Certain products are non-returnable (including, but not limited to, “Final Sale” items). “Final Sale Items” include sale items, bags, socks, footwear, bottles, collaborative footwear releases.
Exchange Policy
- Online merchandise cannot be exchanged at any KEEN's authorised retailer stores.
- Exchange items should not be damaged, worn or used and should be return with its original and complete packaging.
- Exchange must be done within 7 days of original order date.
- Exchange is subject to availability of stocks on hand.
- In any event of dispute, the management has the right to make final decisions.
- Certain products are non-returnable (including, but not limited to, “Final Sale” items). “Final Sale Items” include sale items, bags, socks, footwear, bottles, collaborative footwear releases.
Please send in an enquiry to us: keen@actually.com.sg
Defective Products
Any KEEN product that is delivered defective may be sent back to us for a replacement if the product is available, this includes any factory flaws (i.e. broken strap, torn heel tab or loose stitching after a few wears). KEEN does not accept any worn or damaged products as returns.
If you still require assistance with an issue not addressed, please email keen@actually.com.sg.