Love the shoe but I bought it for my husband as a gift and order the wrong size. Responds was confusing as there's different number. When contacted again. No reply. Aware that the policies is refund, no exchange. It is troublesome that there isn't a service for them to collect for me. He loves it & wanted to wear in time for raya so he doesn't want to return as he afraid it might not be fast enough to reach him by raya.